SERVICE AND REPAIRS

For any request

1 – Send us en e-mail email ( sav@ew.fr ) with your order number in the subject and the ke word SAV (exemple : [SAV] 12345 issue with my saber)

2 – Once you got a reply from us and a agreement, send us back the iteml within 15 days. Please make sure contains : A wording of the issue you face, your order number to this address :

ELEGANT WEAPONS – SAV
9 Avenue MAHIEU
94100 St Maur des Fossés
FRANCE

3 – Treatment time is about 4 weeks after réception of your parcel. But can be longer depending on availability of spare parts.

4 – The item, once fixed or replaced will be sent back to the original shipping address by default.*

* If your product was gifted ou is second hand, please create an account on the shop and fill your shipping address prior to first step.